7 Questions with Susan Riebel
Solutionist Spotlight: Susan Riebel
- What do you consider your greatest achievement? Remaining married for 30 years. I was 23 years old when I married Charles in 1990. I have learned that it is most important that we have learned to accept each other for who we are and continue to maintain individual friendships, hobbies, activities, and opinions.
- What do you think is the most important quality needed for success? Having a Can Do Attitude. Never approach a problem or concern without a potential solution. When voicing concerns is important to feeling heard and understood. No one likes to hear no. It’s important to give options even if you are not able to help in the specific way requested or anticipated.
- What’s your favorite aspect of your job? Building relationships and learning from each other. My first mentor was Dick Sweet at Safeco. He taught me so much, but most importantly gave me confidence in the value I bring to my friends, coworkers and customers.
- What’s your favorite memory/moment about a solution you helped an agent, insured, claimant with? I was in New Orleans training local agents on the Friday prior to hurricane Katrina and I was 7 months pregnant. During my presentation, the air conditioning went out. Condensation from the ceiling poured out and covered my head and the upper portion of my dress. I was soaked. Agents rushed to get towels and help me dry off. They rushed me off to the airport to get home safety before the hurricane arrival. Just days later, calls flooded in to my desk from agents, insureds, employees, reaching out for help and contact.
- What do you like to do in your spare time? Hang out with my girlfriends. We love going to outdoor concerts. We even bring our own tambourines and can always be found near the stage dancing. One of my favorite SNL skits is Will Ferrell’s “more cow bell.” It is the exact way I feel about tambourines!
- What is your most treasured possession? Family photos and letters. A Western Union Telegraph from DC regarding the death of a Great Uncle who died at sea in 1945 when a Kamikaze aircraft hit his ship. Photos of my grandfather when he was a young child.
- Where is the best place you’ve traveled to and why? Cabo, beautiful weather and resorts. Celebrated 20th wedding anniversary with family in 2011. We visited during “Day of the Dead.” In Mexico it is a time to remember and honor deceased loved ones. Our day included a trip to a cemetery that had all the smells and attractions of a carnival. Gravesites were elaborately decorated altars. Those of children included toys and stuffed animals. There were pictures of family, plenty of food, amusements, costumes, music, flowers and most important-welcomed spirits!