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Information at a Glance
Claims Department 800-226-0666 or 321-214-5350 for 24/7 injury reporting (bilingual staff)
FFVA Mutual Insurance Co.
PO Box 918292
Orlando, Florida 32891-8292
800 Trafalgar Court, Suite 200
Maitland, Florida 32751-7419
TRUsolution our Online Portal
Report an Injury
Online: Login to TRUsolution, our online portal.
We will guide you through series of questions related to the accident, employee name and injury type, medical treatment and employer information. Be prepared to provide your Federal Employer Tax Identification Number and policy number. Even if you do not have all of the details, prompt reporting is essential to reduce your claim costs. Click here for a detailed list.
Customer service representatives are available from 8 am to 5 pm (ET) Monday through Friday. After normal business hours, call 800-226-0666 to report your notice of injury to one of our on-call claims adjusters.
First Report of Injury Forms by State
Click here to access state-specific First Report of Injury forms.
Return to Work
For information about return to work, click here.
Employee did not receive medical treatment
We encourage employers to document and report all injuries to determine compensability and meet state timely filing requirements. Related forms are found here.
Reporting Motor Vehicle Accidents
Motor vehicle accidents should be reported to FFVA Mutual and your auto insurance carrier. Reporting the accident allows our claim services team to conduct a timely investigation to determine compensability.
Have a question not covered in this section? We’re here to help. Contact Customer Support.