Information at a Glance

Customer Service

Customer Service 8am-5pm (ET), Mon-Fri 800-346-4825 or 321-214-5300
Claims Department 800-226-0666 or 321-214-5350 for 24/7 injury reporting (bilingual staff)

Premium Payments

By Mail
FFVA Mutual Insurance Co.
PO Box 918292
Orlando, Florida 32891-8292

By Express/Overnight

FFVA Mutual Insurance Co.
800 Trafalgar Court, Suite 200
Maitland, Florida 32751-7419

Payments

FFVA Mutual makes online premium payment and payroll reporting convenient and easy. View our payment plan options

Paying your premium online is easy. Login to TRUsolution, continue to Pay Bills tab.

Policy Information

Contact your insurance agent or designated insurance agency directly to obtain a copy of your policy, to report changes related to your policy term or for any policy related questions. Login to TRUsolution and go to Policies tab and click account balance link located on the first page. In this tab, you can also view and download your Billing Statements.

Medical Provider Panels

GA, TN and VA employers, to request an updated medical provider panel, email claims-panels@ffvamutual.com

TRUsolution our Online Portal

Access your Policy

Login to TRUsolution to view and print your workers’ compensation posting notice, policy documents, loss control reports, and safety resources. You can also check your policy account balance, report an injury, and review your employee claim history by year.

Check your Account Balance

Login to TRUsolution, go to Policies tab and click account balance link located on the first page. In this tab, you can also view and download your Billing Statements.

Username and Password Request

Are you a policyholder looking to log into our new portal? View these quick steps to access TRUsolution.
To register a new user, go to Login to TRUsolution and click New User Registration. The login information will be emailed to you.

Premium Audits

For premium audit information, click here

Report an Injury

How to report an Injury

Employers can report a workplace injury to FFVA Mutual 24 hours a day, 7 days a week
Phone: 800-226-0666
Fax: 321-214-0235
Online: Login to TRUsolution, our online portal

View our ways to report an injury page

If the injury is life-threatening, call 911 immediately. For non-life-threatening injuries, send your injured employee to the closest walk-in clinic or hospital.

Information Needed to Report an Injury
We will guide you through series of questions related to the accident, employee name and injury type, medical treatment and employer information. Be prepared to provide your Federal Employer Tax Identification Number and policy number. Even if you do not have all of the details, prompt reporting is essential to reduce your claim costs. Click here for a detailed list.

After Hours
Customer service representatives are available from 8 am to 5 pm (ET) Monday through Friday. After normal business hours, call 800-226-0666 to report your notice of injury to one of our on-call claims adjusters.

First Report of Injury Forms by State
Click here to access state-specific First Report of Injury forms.

Return to Work
For information about return to work, click here

Employee did not receive medical treatment
We encourage employers to document and report all injuries to determine compensability and meet state timely filing requirements. Related forms are found here

Reporting Motor Vehicle Accidents
Motor vehicle accidents should be reported to FFVA Mutual and your auto insurance carrier. Reporting the accident allows our claim services team to conduct a timely investigation to determine compensability.

TRUclaim Solution

Our Portal for Injured Workers

TRUclaim Solution is FFVA Mutual’s portal designed to support and guide injured workers through the workers’ comp claim process.

Top Benefits for Employers

By quickly connecting your injured employees to claim and recovery resources, TRUclaim Solution helps maintain positive relationships while guiding your employees back to work.

Connect Employee to Insurer
Return to Work Faster

Benefits for Injured Workers

By increasing transparency and access to resources, TRUclaim Solution empowers injured employees to understand and easily navigate the claims process to achieve better outcomes.

Send Messages Anytime
View & Sign Documents Faster
Appointments and Reminders
Expectation-Setting Content

TRUclaim Solution is now available for new claims in all of our 10 licensed states.

For more information, view this TRUclaim for Employers Fact Sheet