Questions Answered

Please review some of the Frequently Asked Questions in our industry.

If you do not find the answer to your question below, feel free to contact us and we’ll be happy to help.

New Business Submissions

Email the completed ACORD application or login to TRUsolution to access our online quoting system.


Endorsement Requests +
Email all endorsement requests.
Customer Service +
Premium Payments (by Mail) +
FFVA Mutual Insurance Co.
PO Box 918292
Orlando, Florida 32891-8292
By Express/Overnight (by Mail) +
FFVA Mutual Insurance Co.
800 Trafalgar Court, Suite 200
Maitland, FL 32751
By Express/Overnight +
FFVA Mutual Insurance Co.
800 Trafalgar Court, Suite 200
Maitland, FL 32751
Agency Appointments +
Interested in becoming an FFVA Mutual appointed agent? Click here.


TRUsolution our Online Portal

Answers about TRUsolution, our self-service portal for agents and policyholders


Online Quotes +
Login to TRUsolution to access our step-by-step online quoting system. For information about Appulate, a solution for uploading applications directly from your agency’s management system, contact Customer Support.
How To Guides in TRUsolution +
After you log into TRUsolution, we have many How To Guides for agents available to help you easily navigate our portal.
  • Find an Account Balance and View Billing Statement
  • Input Application, Obtain a Quote and Bind a Quote
  • Retrieve Commission Statements
  • Retrieve Policy Documents and Endorsements
  • Retrieve Reports
  • Setup a Portal User for Agencies
User Name and Password Request +

Are you an agent looking to log into our new portal? View these quick steps to access TRUsolution.
Contact your website administrator at your agency to be assigned a login. If you do not know your designated administrator, email Customer Support.


Have a question about TRUsolution not covered in this section? We’re here to help. Contact 800-346-4825 or email Customer Support.