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ABOUT

Company Overview

Rated A- by AM Best, FFVA Mutual is proud to provide trusted workers’ compensation insurance to a variety of businesses in all major industry groups in 10 licensed states: AL, FL, GA, IN, KY, MS, NC, SC, TN, and VA.
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Mission & Vision

Our mission is to deliver trusted solutions and personalized customer experiences. Our Vision is to be the trusted workers’ comp carrier of choice for businesses and agents alike.
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Executive Team

With decades of industry knowledge and a shared focus on results, FFVA Mutual’s executive team brings together expertise in leadership, claims, underwriting, safety, and marketing to deliver outstanding workers’ comp experiences for agents and policyholders.
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ABOUT

What People Say

Hear what people are saying about FFVA Mutual’s Solutionists and what sets our underwriting, safety and claims services apart from other workers’ comp carriers.
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Careers

FFVA Mutual is always looking for Workers’ Comp Solutionists with fresh ideas and collaborative energy. If you're looking for strong benefits, innovative tools and a chance to grow your career, we’d love to meet you.
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AGENTS

Agents Overview

Agency relationships are the core of everything we do. Our broad underwriting approach, strong financials, high retention and multi-state capability help agents grow their workers’ comp book with confidence.
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Underwriting Team

Workers’ compensation is our focus and our passion. Connect with your underwriter to explore our competitive products and discover where we’re finding success - together.
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Agent Toolkit

Grow your workers’ comp business with our toolkit of marketing materials, industry sheets, forms and state-specific resources to save and share with your customers.
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Frequently Asked Questions

We have answers to some of the most Frequently Asked Questions in our industry. If you do not find the answer to your question, contact us and we’ll be happy to help!
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Annual Reports

FFVA Mutual’s Annual Reports highlight our financial performance, operations and ongoing initiatives designed to enhance our services and customer experience.
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EMPLOYERS

Employers Overview

As a policyholder, your business and employees have access to a wide range of solutions to improve workplace safety, reduce claims and lower premium costs.
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EMPLOYERS

Claims Solutions

Our expert claims team takes a hands-on approach to coordinate treatment, manage claims and help injured employees return to work quickly and safely.
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Medical Bill Review

When it comes to medical bill review, every dollar counts. Our medical bill review process reduces claim costs that directly impact premium and employer experience modification rates.
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Loss Control Services

We help employers put safety first with tailored loss control services and strategies designed to keep employees safe and claims costs down.
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Employer Toolkit

This employer toolkit is a great resource for state specific forms, claim forms and regulatory links.
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Frequently Asked Questions

Find quick answers about our online portal, claims process, injury reporting and more - all in one place.
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Return to Work

Insights, resources and a free E-Book to build a successful return to work program to help get your employees back to work quickly and safely.
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EMPLOYERS

Report Fraud

Our in-house fraud Special Investigation Unit (SIU) investigates all fraudulent workers’ compensation claims, performs background investigations, and conducts surveillance.
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Report Injury

Reporting a claim within 24 hours helps reduce claim costs. Learn ways to report a claim to us and what information is needed so we can help your injured worker get the medical care they need.
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SAFETY

Safety Overview

We Put Safety First. Employers rely on us for safety services, safety training and loss control solutions to improve employee safety and prevent workplace injuries.
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Safety Videos

Expand your workplace safety knowledge with short talks, videos and webcasts featuring expert tips and demonstrations from our safety consultants.
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Upcoming Safety Events

Register today for upcoming events, safety webcasts and safety training.
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Safety Toolkit

This safety toolkit includes checklists, forms and materials by topic plus state links and resources to help you build a stronger safety program.
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Safety Team

Our safety consultants help identify hazards and provide tailored recommendations to prevent accidents and reduce claims. Connect with your consultant to learn more about keeping your workplace safe.
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Safety Training Request

We're proud to offer 30+ safety training courses to our policyholders at no additional cost. Explore the options and request training for your employees today.
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Medical Bill Review

Medical Bill Review

Our medical bill review process can help you reduce claim costs that directly impact premium and employer experience modification rates. Last year, we reviewed more than 55,000 medical bills that resulted in over $40 million in savings.

Medical Bills. Expertly Reviewed and Managed.

When it comes to medical bill review, every dollar counts. Did you know, medical costs typically amount to 60% of claim dollars paid? We provide a hands-on approach to medical bill review that maximizes savings at no additional cost. There are no upfront pharmacy charges.

Plus, we offer lower costs based on our PPO networks and negotiated medical bills. All this translates into timely payments to medical service providers along with compliance with state regulations.

Ways Medical Bill Review Benefits Employers

Protection

Managed care without the managed care costs

Turnaround time

Timely payments to medical providers

Balance

State regulation compliance

Savings

Hands-on approach drives savings at no extra cost

Illustration: medical bill review reduces claim costs

Eliminating Overpayments Creates Savings

How We Do It?

  1. Evaluate diagnosis related to medical records
  2. Review medical records for accurate billing and coding.
  3. Maintain billing accuracy through ongoing staff training.
  4. Monitor for duplicate billings

Claims Management Simplified

Whatever the situation, if an employee is injured at work, you want to make sure your business has a process in place to streamline workers’ compensation claims. This is why, as a policyholder, you’ll want to take advantage of the services of FFVA Mutual’s reliable team of experienced claims adjusters to help guide you through the process.

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What Is Claims Management?

Claims management includes advice or services relating to claims for compensation, restitution, repayment, or any other remedy for loss or damage, or in respect of some other obligation.

Our claims management services help make things easier for your business by offering a comprehensive overview of the workers’ comp process. We work on behalf of our policyholders, diligently processing various kinds of claims and providing guidance on the return to work process to help transition employees back to work quickly and safely.

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What FFVA Mutual Can Do For You

Workers’ Compensation Insurance

Costs related to workers’ compensation claims can swiftly make a substantial impact to your bottom line if not managed timely. FFVA Mutual helps employers implement industry leading best practices to avoid claim costs from increasing unnecessarily.

Our workers’ comp claims solutions allow policyholders to effectively manage their risk management programs with safety services and workplace training designed intended to meet OSHA requirements. A unique account service team approach, dedicated claims adjusters, and innovative solutions allow us to reduce the loss costs generally associated with workers’ comp claims management.

Ways Medical Bill Review Benefits Employers

Many of our claims employees have decades of experience in workers’ compensation claim management. Every professional has a recognized history of accomplishing exceptional results driven by claims management strategies. From the onset of the task through to its completion, we provide a high level of service.

Having an in-house claims team means our staff has easy access to information from underwriters and safety consultants that can be quickly shared with agents and employers. We individually assign a designed claims adjuster for each employer.

Every policyholder and employee injury type is unique and manage the claims process differently from other workers’ comp insurance carriers. Your dedicated claims adjuster will help you coordinate medical treatments, manage claims to decrease costs, and help with return to work transitions. We are confident that our integrated approach will deliver better overall results for your business and lower claim costs.

The need for augmented claims efficiency, including faster claim closure rates and reduced expenses, in addition to the continuous development of technology, has compelled businesses to begin implementing online claims management.

Along with traditional adjusting, we also provide an accelerated claims management process in conjunction with online services using a streamlined claims management process flow.

Injuries that initially appear minor can increase your claim costs if not handled promptly. FFVA Mutual encourages employers to report work-related injuries within 24 hours. Timely claim reporting can help you keep medical costs down while resulting in quicker claims closure. With efficient and quick employer claims management, you can quickly identify potential fraudulent claims. Moreover, you can avoid penalty costs once you comply with state statutes.

With a solid return to work assistance program, you can decrease your medical, legal, and disability claim costs. FFVA Mutual partners with employers to create and implement a personalized Return to Work program. As a result, you’ll be able to transition an injured employee back to work as soon as possible.

An effective return to work program increases employee morale and productivity, reduces time expenses resulting from lost productivity and keeps your employees motivated to return to work quickly and safely.

Solutions for Employers

Safety is the first step to reduce and prevent workplace injuries and claim costs. Our safety consultants work with policyholders to create effective safety programs, identify workplace hazards, maintain regulatory compliance and prevent claims through safety awareness. Learn about the no-cost safety solutions and training we offer employers and employees.

Our Safety Solutions
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Workers’ Comp Solutions
  • About Us
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  • Safety
    • Safety Videos
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    • Safety Toolkit
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    • Training Request
    • Ask a Safety Question

Location

FFVA Mutual Insurance Co.
PO Box 948239
Maitland, FL 32794

Contact

321-214-5300
800-346-4825
Fax: 321-214-0220

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