May 7, 2019
7 Questions with Barbara Cleveland
This month, we’re catching up with Barbara Cleveland, claims adjuster at FFVA Mutual with 35+ years of workers’ comp experience. Based out of Kentucky, she’s a fan of horse racing, instrumental music and always has a few surprises up her sleeve.
Get to know Barbara better through her answers to our 7 questions below.
Solutionist Spotlight: Barbara Cleveland
- What is your favorite memory/moment about a Solution you provided an agent, employer or injured worker? My favorite memory is receiving one of the most heart-felt thank you cards from a severely injured worker thanking me for my kindness, patience and compassion during his recovery. This gentleman had suffered a traumatic amputation and despite months of necessary rehabilitation, I never once heard him complain – he was always optimistic about his recovery and return to work. This was early in my career, but his card has remained one of my brightest memories of being a claims adjuster.
- What do you think are the most important qualities for success? Self-motivation, integrity, and a genuine passion for the role you play in your company’s business.
- Tell us three things most people don’t know about you.  I hold a CWCP (Certified Workers Compensation Professional) designation,  I play the flute (and love woodwind instrumental music), and  I’m terrified of storms & birds!
- What have you always wanted to try and never did? Skydiving…but we’ll see if I keep a promise to myself to skydive at #60!
- What is the greatest challenge you have had to overcome in your life? Losing the use of my dominant right hand/arm. After suffering a severe injury at age 13, I learned to use my left hand proficiently (writing, eating, etc.) which is much more difficult than one would imagine. Luckily, through multiple surgeries and extensive rehab through the years, I have regained most of the use of my right arm.
- What are your favorite sport(s) and why? What else? Horse racing and basketball…I am from Kentucky after all!
- What is your most treasured possession? A collection of antique water pitchers passed down to me from my mother. They were my mom’s most treasured possessions, which have now become mine.
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