Top 5 Claims Service Benefits

Injuries and accidents can happen in even the safest work environments. When it comes to reliable, respected and responsive claims services, employers can count on FFVA Mutual’s expert claims team to coordinate medical treatments, manage claims to reduce costs and provide personal return to work guidance.

FFVA Mutual’s Claims Service Benefits

1. Dedicated Claims Services Team with Lower Claims Counts

At FFVA Mutual, every policyholder has an assigned claims adjuster and assistant adjuster regardless of the number of locations or claim count. A dedicated team establishes a strong, personal relationship with one adjuster to streamline the process, improves communication and builds trust throughout the working relationship.

2. Personalized Return to Work Approach

We partner with employers to develop a return to work (RTW) program based on the specific needs of each employee. This helps transition workers quickly and safely, reduces costs and improves employee morale. Download our Return to Work e-book for actionable insights on best practices, ways to develop effective RTW policies, modified light duty assignments and more!

3. Experienced Adjusters

Our adjusters have an average of 10+ of experience in claims services and are qualified and trained to provide the most effective and efficient claims management solutions. The benefit of having seasoned adjusters is that they know when to question a claim and when to champion a claim. Identifying the right path early on in the process lowers costs. 

4. Litigation Rates 50% below Industry Average

Less attorney fees = claims savings. Our average litigation rates over the last 4 years have been below 9%, which is lower than the industry average.

5. In-House Medical Bill Review

Medical costs typically amount to 60% of claim dollars paid. When it comes to medical bills, every dollar counts. At FFVA Mutual, our medical bill reviewers go beyond fee schedules and PPO discounts to evaluate every medical bill for duplicates, up-coding and more. Our medical bill review process leads to significant savings that directly impact premium and employer experience modification rates.

When a workplace injury happens, our claims services Solutionists will be there for you every step of the way. For more information about FFVA Mutual’s claims services and solutions, visit this page to learn about our workers’ compensation claims management process.



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