Employers FAQ

Our Customer Service team is available Monday through Friday from 8 am to 5 pm (ET) at 800-346-4825 or 321-214-5300.

Our Claims team is available Monday through Friday from 8 am to 5 pm (ET) at 800-226-0666 or 321-214-5350.

Employers can report workplace injuries to FFVA Mutual’s bilingual claims team 24/7 using one of the following methods:

• Phone: 800-226-0666
• Email: claimsnoi@ffvamutual.com
• Fax: 321-214-0235
• Online: Login to TRUsolution, our secure portal

Yes, we offer two convenient ways to pay your premium online.

1. Log into TRUsolution, go to “I Want To” and click on the drop-down tab then click on “Make a Payment.”
2. Click “Pay Your Bill” at the top of our website to submit your one-time payment with no registration required.

Yes you can pay your workers’ comp premium by mail or overnight delivery.

By Mail:
FFVA Mutual Insurance Co.
PO Box 918292
Orlando, FL 32891-8292

By Overnight:
FFVA Mutual Insurance Co.
800 Trafalgar Court, Suite 200
Maitland, FL 32751-7419

We offer convenient premium payment plans for every employer. Contact your agent to explore monthly, quarterly, or annual options.

No. Late fees are not applied on premium payments, but you do risk cancellation of
your policy.

Employers can report workplace injuries to FFVA Mutual 24 hours a day, seven days a week by Phone at 800-226-0666, Email claimsnoi@ffvamutual.com, Fax 321-214-0235 or online in TRUsolution, our secure portal.

For more information, visit our Report a Workplace Injury page and download the What Information is Needed sheet.

If you need to report a workplace injury, our claims team will guide you through a
series of questions related to the accident, employee name and injury type, medical
treatment and employer information. Be prepared to provide your policy number. Even if you do not have all the details, prompt reporting is essential to reduce your claim costs. View our What Information is Needed sheet for a detailed list.

A claims adjuster will follow up within 24 hours to assess the injury, initiate treatment coordination, confirm compensability, and begin managing the recovery process. Our 7 Steps of the Workers’ Comp Claims Process is a helpful resource.

Customer Service representatives are available from 8 am to 5 pm (ET) Monday through Friday. After normal business hours, call 800-226-0666 to report your notice of injury to one of our on-call claims adjusters.

Visit our Employer Toolkit to access state-specific First Report of Injury forms
reporting requirements.

If your business is located in GA, TN or VA, contact our claims team to request a
current medical provider panel based on your business location.

Report work-related vehicle accidents to FFVA Mutual and your auto insurance carrier. This ensures a timely investigation by our claim services team to assess compensability and determine appropriate next steps.

Document the refusal and report the injury to FFVA Mutual anyway. Prompt reporting supports legal compliance and allows our team to assess compensability. Start the process through our Report an Injury page.

We encourage employers to document and report all workplace injuries, even if no treatment was given. This ensures compliance with state reporting timelines and allows FFVA Mutual to determine compensability. State-specific related forms are available on our Employers Toolkit page.

We encourage employers to document and report all workplace injuries, even if no treatment was given. This ensures compliance with state reporting timelines and allows FFVA Mutual to determine compensability. State-specific related forms are available on our Employers Toolkit page.

Notify your claims adjuster, who will coordinate continued care for your injured worker across state lines through our multi-state provider network.

FFVA Mutual provides resources, tools and a free Return to Work eBook to help employers build and grow a safe, effective return-to-work program. Learn more in our Return to Work page.

We encourage employers to document and report all workplace injuries, even if no treatment was given. This ensures compliance with state reporting timelines and allows FFVA Mutual to determine compensability. State-specific related forms are available on our Employers Toolkit page.

Notify your claims adjuster, who will coordinate continued care for your injured worker across state lines through our multi-state provider network.

FFVA Mutual provides resources, tools and a free Return to Work eBook to help employers build and grow a safe, effective return-to-work program. Learn more in our Return to Work page.

TRUclaim Solution is FFVA Mutual’s injured worker portal designed to support and guide injured workers through the workers’ comp claim process that offers messaging, document access, appointments, and claim tracking all in one place. For more information, view this TRUclaim for Employers Fact Sheet.

TRUclaim Solution helps employers by quickly connecting injured employees to claim and recovery resources, which supports timely care and a faster return to work. It also helps maintain positive relationships between employer and employee throughout the claims process by improving communication and setting clear expectations.

TRUclaim Solution improves transparency and gives injured workers tools to navigate the claims process with confidence. They can send messages anytime, view and sign documents quickly, receive appointment reminders, and access helpful content that sets clear expectations throughout their recovery.

Yes, TRUclaim Solution is available for all new claims in the 10 licensed states where FFVA Mutual provides workers’ compensation coverage.

Log into TRUsolution to download your posting notice, loss control reports, policy
documents, and safety resources.

In TRUsolution, go to “I Want To” click the drop-down button and click on “See Billing Information.” You can also view and download your billing statements for recordkeeping and audits in this area.

Contact your insurance agent to update your policy. You can also monitor policy changes and billing activity in TRUsolution.

If you’re a policyholder trying to access our TRUsolution portal, complete our new user registration form, and a Customer Service team member will contact you with your login information.

Premiums are based on actual payroll and job classifications. Accurate payroll reporting prevents surprises during your premium audit and helps manage workers’ comp costs.

View this Premium Audits post to understand how the process works and how to prepare your records.

Contact your agent to update your policy. FFVA Mutual writes business in 10 states (AL, FL, GA, IN, KY, MS, NC, SC, TN and VA).

To prevent workplace injuries before they happen, employers should implement a strong safety culture that includes safety training, policies, and workplace assessments. Our safety consultants identify workplace hazards and provide accident prevention recommendations for policyholders to reduce employer claim costs.

We provide 30+ no-cost safety courses, webcasts, toolkits, and on-site consulting for our policyholders. These resources support your injury prevention strategy.

Our loss control consultants assess workplace exposures and offer personalized safety recommendations that help you lower claim frequency and manage workers’ comp insurance costs.

If you have a question about OSHA, safety programs, drug-free workplace, fleet safety, return-to-work or other safety-related challenges, visit our Ask a Safety Question page and we’ll get back to you with a personal response!