Our 2020 Annual Report
FFVA Mutual’s 2020 Annual Report shares our financial highlights, results of operations and initiatives to enhance our operations and customer experiences.
2020 Annual Report President’s Message
A year like no other
While 2020 began much like any other year, by March it became evident that it would be a year like none of us had ever experienced. An unprecedented global pandemic combined with domestic political divergence and social tensions across the country created an environment of uncertainty and anxiety that would test our preparation, determination, and ability to adapt and thrive.
Looking back at 2020, I can enthusiastically report that our FFVA Mutual Solutionists responded thoughtfully and decisively to successfully guide the organization through this turbulent and uncertain period in history. Congratulations to our teams for quickly adapting to the circumstances and finding new ways to support our agents, service policyholders, and provide much needed benefits and medical care to injured workers while effectively implementing COVID-19 safety protocols to reduce potential risk to our employees and customers.
As 2020 fades into the rearview mirror, we are hopeful for continued positive developments that will lead to the end of the pandemic. We hope and pray that those most deeply impacted will recover physically, emotionally, and financially. While we were not able to reach the operational goals that were set for 2020, I am happy to report throughout this 2020 annual report that FFVA Mutual achieved a profit, increased policyholder surplus by 5.6%, and realized modest growth in both insured policies and payroll. Our focus now shifts to look forward to what lies ahead. We believe that FFVA Mutual is poised to take What Makes us Different to the next level. Stay tuned for what’s next!
President & CEO
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