Information at a Glance
Customer Service
Customer Service 8am-5pm (ET), Mon-Fri 800-346-4825 or 321-214-5300
Claims Department 800-226-0666 or 321-214-5350 for 24/7 injury reporting (bilingual staff)
Premium Payments
By Mail
FFVA Mutual Insurance Co.
PO Box 918292
Orlando, Florida 32891-8292
By Express/Overnight
FFVA Mutual Insurance Co.
800 Trafalgar Court, Suite 200
Maitland, Florida 32751-7419
Payments
FFVA Mutual makes online premium payment and payroll reporting convenient and easy. View our payment plan options
Paying your premium online is easy. Login to TRUsolution, continue to Pay Bills tab.
Policy Information
Contact your insurance agent or designated insurance agency directly to obtain a copy of your policy, to report changes related to your policy term or for any policy related questions. Login to TRUsolution and go to Policies tab and click account balance link located on the first page. In this tab, you can also view and download your Billing Statements.
Medical Provider Panels
GA, TN and VA employers, to request an updated medical provider panel, email claims-panels@ffvamutual.com
TRUsolution our Online Portal
Access your Policy
Login to TRUsolution to view and print your workers’ compensation posting notice, policy documents, loss control reports, and safety resources. You can also check your policy account balance, report an injury, and review your employee claim history by year.
Check your Account Balance
Login to TRUsolution, go to Policies tab and click account balance link located on the first page. In this tab, you can also view and download your Billing Statements.
Username and Password Request
Are you a policyholder looking to log into our new portal? View these quick steps to access TRUsolution.
To register a new user, go to Login to TRUsolution and click New User Registration. The login information will be emailed to you.
Premium Audits
For premium audit information, click here
Report an Injury
How to report an Injury
Employers can report a workplace injury to FFVA Mutual 24 hours a day, 7 days a week
Phone: 800-226-0666
Fax: 321-214-0235
Online: Login to TRUsolution, our online portal
View our ways to report an injury page
If the injury is life-threatening, call 911 immediately. For non-life-threatening injuries, send your injured employee to the closest walk-in clinic or hospital.
Information Needed to Report an Injury
We will guide you through series of questions related to the accident, employee name and injury type, medical treatment and employer information. Be prepared to provide your Federal Employer Tax Identification Number and policy number. Even if you do not have all of the details, prompt reporting is essential to reduce your claim costs. Click here for a detailed list.
After Hours
Customer service representatives are available from 8 am to 5 pm (ET) Monday through Friday. After normal business hours, call 800-226-0666 to report your notice of injury to one of our on-call claims adjusters.
First Report of Injury Forms by State
Click here to access state-specific First Report of Injury forms.
Return to Work
For information about return to work, click here
Employee did not receive medical treatment
We encourage employers to document and report all injuries to determine compensability and meet state timely filing requirements. Related forms are found here
Reporting Motor Vehicle Accidents
Motor vehicle accidents should be reported to FFVA Mutual and your auto insurance carrier. Reporting the accident allows our claim services team to conduct a timely investigation to determine compensability.
TRUclaim Solution
Our Portal for Injured Workers
TRUclaim Solution is FFVA Mutual’s portal designed to support and guide injured workers through the workers’ comp claim process.
Top Benefits for Employers
By quickly connecting your injured employees to claim and recovery resources, TRUclaim Solution helps maintain positive relationships while guiding your employees back to work.
- Connect Employee to Insurer
- Return to Work Faster
Benefits for Injured Workers
By increasing transparency and access to resources, TRUclaim Solution empowers injured employees to understand and easily navigate the claims process to achieve better outcomes.
- Send Messages Anytime
- View & Sign Documents Faster
- Appointments and Reminders
- Expectation-Setting Content
TRUclaim Solution is now available for new claims in all of our 10 licensed states.
For more information, view this TRUclaim for Employers Fact Sheet
We're here to help
Have a question not covered in this section? Contact Customer Support